Terms of Service
Last updated: March 27, 2026. This document is a starting point for self-hosted and early deployments. Have qualified counsel review and adapt it for your entity, jurisdiction, and go-to-market before relying on it in production.
1. Agreement to these terms
These Terms of Service (“Terms”) govern access to and use of Lookout and related websites, APIs, and features (together, the “Service”). By creating an account, clicking to accept, or otherwise using the Service, you agree to these Terms on behalf of yourself or the organization you represent. If you do not agree, do not use the Service.
2. Who operates the Service
For a deployment you run or subscribe to from a vendor, the legal entity identified on your order, invoice, or deployment documentation (or, if none is stated, the operator of this instance) is the contracting party (“we”, “us”). Enterprise customers may have a separate written agreement; if that agreement conflicts with these Terms on a topic it covers, the written agreement controls.
3. Accounts and access
You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials and for all activity under your account. Notify the operator through the channels published for your deployment if you become aware of unauthorized access. We may suspend accounts that present a security risk or violate these Terms.
4. Organizations and authorization
The Service may be used in connection with organizations, projects, teams, and roles. If you invite others or connect integrations, you represent that you have authority to do so for the relevant organization. Owners and administrators may control membership, billing, and data-export settings according to product capabilities.
5. Acceptable use
You agree not to:
- Violate applicable law or infringe others’ rights.
- Attempt to gain unauthorized access to the Service, other accounts, or underlying systems.
- Interfere with or disrupt the Service (including by overloading, scanning, or circumventing rate limits or security controls) except as part of good-faith security research coordinated with us.
- Use the Service to distribute malware, send unsolicited bulk communications, or process highly sensitive categories of personal data in violation of law or your agreements with data subjects, unless expressly permitted in writing.
Ingest payloads and linked content are your responsibility. You must have the rights and consents needed to send data to the Service.
6. Customer data and privacy
You retain your rights in data you submit (including error events, configuration, and account information). We process that data to provide, secure, and improve the Service. How we handle personal data is described in our Privacy Policy. Commercial and enterprise customers may supplement this with a data processing agreement approved by their counsel.
7. Third-party services
The Service may integrate with third parties (for example payment processors, identity providers, or notification channels). Those services are governed by their own terms and privacy policies. We are not responsible for third-party services you enable.
8. Fees and taxes
If you purchase paid features, fees are as stated at checkout or in an order form. Unless otherwise specified, subscriptions renew according to the plan you select. Taxes may be added where required. Failure to pay may result in suspension of paid features.
9. Intellectual property
We and our licensors own the Service, including software, branding, and documentation, subject to open-source licenses where noted. These Terms do not grant you any rights except the limited right to use the Service during your subscription or authorized access period. Feedback you provide may be used without obligation to you.
10. Confidentiality
If you receive non-public information about the Service or our business marked as confidential or that should reasonably be understood as confidential, you will protect it and use it only as needed to use the Service.
11. Disclaimers
The Service is provided “as is” and “as available.” Except where prohibited by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising from course of dealing or usage.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to these Terms or the Service, even if advised of the possibility.
Our aggregate liability for all claims relating to the Service in any twelve-month period will not exceed the greater of (a) the amounts you paid us for the Service in that period or (b) one hundred U.S. dollars (or the equivalent in your billing currency). These limits do not apply to liability that cannot be limited under applicable law (for example gross negligence or willful misconduct, where recognized).
13. Indemnity
You will defend and indemnify us and our affiliates, officers, and employees against third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from your data, your use of the Service in violation of these Terms, or your violation of law or third-party rights, except to the extent caused by our material breach or willful misconduct.
14. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access for material breach, non-payment, legal or security risk, or extended inactivity where permitted by law, with notice when reasonable. Provisions that by their nature should survive (including Sections 6, 9–13, and 15–17) survive termination.
15. Changes
We may modify these Terms by posting an updated version or notifying you through the Service or email where required. If you continue using the Service after the effective date, you accept the revised Terms. If you do not agree, stop using the Service before the effective date.
16. General
These Terms are the entire agreement between you and us regarding the Service and supersede prior understandings on that subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17. Governing law and disputes
[Choose governing law and venue—for example: These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Disputes will be brought exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to personal jurisdiction there.] Replace this paragraph with language your counsel selects.
18. Contact
For questions about these Terms, use the contact or support address published for this deployment (for example in your README, footer, or billing emails).